Aeviro Privacy Policy (2025 Edition)

1. Introduction

Aeviro respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile site, and any related online services (the "Services"). By accessing or using the Services, you consent to this Privacy Policy.

2. Information We Collect

a. Categories of Personal Information

• Identifiers: name, email, phone number, delivery address.
• Commercial Information: order history, items purchased, transaction value.
• Payment Information: billing details processed securely via Stripe (we do not store full card numbers).
• Communications: messages sent through WhatsApp or our support channels.
• User Content: instructions, notes, and messages you provide in chat or order flows.
• Audio Content: voice recordings you submit for speech-to-text or text-to-speech features.
• Internet Activity: IP address, browser type, device ID, referring URLs, interactions with our site.
• Geolocation Data: approximate location for delivery fulfillment.
• Inferences: preferences derived from order patterns to improve recommendations.

b. Sources of Information

• You directly (e.g., account creation, checkout, support).
• Automated technologies (cookies, analytics, device metadata).
• Third-party integrations (e.g., Stripe for payments, WhatsApp for support, delivery partners).

3. How We Use Your Information

• Provide and fulfill orders efficiently.
• Facilitate secure payments through Stripe.
• Communicate with you via WhatsApp, email, or in-app messages.
• Maintain and improve the Services.
• Detect and prevent fraud or unauthorized activity.
• Comply with applicable laws and regulations.

We do not sell or rent your personal information.

4. How We Share Information

• Service Providers: delivery partners (e.g., courier integrations), hosting providers, and analytics vendors under confidentiality and data-protection agreements.
• Payment Processor: Stripe processes transactions under its own privacy and security terms.
• Support Platforms: WhatsApp (Meta Platforms, Inc.) for customer communications.
• AI Service Providers: OpenAI to power chat, speech-to-text, and text-to-speech features. We transmit only the content necessary to provide these features. Provider usage of data is governed by their terms and privacy policies.
• Legal & Compliance: to respond to lawful requests, court orders, or protect rights and safety.

We do not share data with advertisers or data brokers.

5. AI Features (Chat, Speech)

If you use AI features (such as chat, speech-to-text, or text-to-speech), we process the prompts, messages, and audio you submit to generate responses or audio output. These features are powered by OpenAI and similar providers. We share only the minimum data necessary to provide the feature. Provider handling of data is subject to their own terms and privacy policies. If you prefer not to have your content processed by AI providers, please do not use these features.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to keep you signed in, remember preferences (like delivery address or cart), and measure usage analytics. You can manage cookies via your browser settings; disabling some cookies may limit functionality.

7. Data Retention

We retain personal data only as long as necessary to complete transactions, resolve disputes, and comply with legal obligations. When no longer needed, data is securely deleted or anonymized.

8. Your Privacy Rights

Depending on your location, you may have rights to access, delete, correct, or limit the sharing of your personal information. To exercise these rights, email support@aeviro.ai. We may verify your request for security.

We respond to verified requests within timeframes required by law (typically 45 days under CCPA/CPRA and 30 days under GDPR), with possible extensions where permitted.

9. CCPA / CPRA Disclosures (California Residents)

• Right to Know what categories of personal information we collect and share.
• Right to Delete personal information, subject to legal exceptions.
• Right to Opt Out of sale or sharing (Aeviro does not sell personal data).
• Right to Non-Discrimination for exercising your rights.

Submit requests to support@aeviro.ai.

10. GDPR Transparency (EU & EEA Users)

While Aeviro primarily serves U.S. customers, we honor GDPR principles for users who interact with us internationally.

• Data Controller: Vedhas Inc. d/b/a Aeviro, Delaware, USA.
• Legal Bases: contract performance, consent, legitimate interest, legal compliance.
• Your rights include access, correction, deletion, restriction, objection, and data portability.

Send GDPR inquiries to support@aeviro.ai.

11. International Data Transfers

If you access the Services from outside the United States, your information may be transferred to and processed in the U.S. and other countries where our service providers operate. Where required, we use appropriate safeguards (such as the European Commission’s Standard Contractual Clauses) to protect personal data during transfers.

12. Data Security

• HTTPS encryption
• Access-controlled databases
• Secure payment tokenization via Stripe

While no system is completely secure, we continuously enhance our safeguards.

13. Children’s Privacy

Our Services are not directed to children under 18, and we do not knowingly collect personal information from minors. If you believe a minor provided data, contact us and we will delete it.

14. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we’ll revise the Effective Date and post the updated version at https://www.aeviro.ai/privacy. Your continued use of the Services after changes take effect constitutes acceptance.

15. Contact Information